Policy

At Raven Waves your appointments are very important to us and are reserved especially for you. We understand that sometimes schedules need to be adjusted and things pop up, therefore we respectfully request 24 hours notice for cancellations. Please understand that Raven Waves is a local small family operated business so when you forget or cancel your appointment without enough notice, we miss the opportunity to fill that appointment time and clients on our waiting list also miss out on the chance to receive our services. This, at times can be a huge impact on our business. Our appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment that was booked weeks ago. Since these services are reserved for you personally, a $50 deposit will be taken at the time of booking and is held as credit towards that appointment.

• If a cancellation is made with more than 48 hours notice, the deposited is refunded or forwarded to the new appointment time.
• If a cancellation is made with less than 48 hours notice, the deposit is forfeited as a late cancellation fee.
• If you simply do not show up to a booked appointment, the deposit is forfeited as a no-show fee and you may not make any future appointments without payment in FULL at the time of booking.
• If a booking is held with a Gift Voucher, and has a late cancellation, 50% of the Gift Voucher value is forfeited.
• In the case of a Gift Voucher no-show, 100% is forfeited.
• Clients who provide less than 48 hours notice are welcome to send someone else in their place to have the booked service(s) to avoid losing their deposit. We hope you understand and respect our deposit and cancellation policy.

Thank you!